LGPD · Personal Data · Security · Transparency

02bet Privacy Policy – Your Data Protected by the LGPD

A 02bet takes its users' privacy seriously. This document clearly explains what data we collect, why we use it, who we may share it with, and what your rights are as a data subject, in accordance with Brazil's General Data Protection Law (LGPD – Law No. 13,709/2018).

Last updated: June 2026 LGPD Compliance
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No data sellingYour data is never sold to third parties
Guaranteed rightsAccess, correct, or delete your data whenever you choose
Privacy Policy Index

Our Commitments to Your Privacy

Six principles that guide data processing at 02bet and ensure your information is in good hands.

LGPD Compliance

All data collection, storage, and processing activities at 02bet strictly comply with the General Data Protection Law (Lei nº 13.709/2018).

Your Data Is Never Sold

02bet does not sell, rent, or transfer your personal data to marketing companies or commercial third parties. Your information belongs solely to you.

End-to-End Encryption

All data transmitted between you and 02bet uses 256-bit SSL encryption. Financial information, such as Pix and card details, receives additional protection.

You Are in Control

Access, correct, delete, or port your data at any time. Your rights as a data subject are fully guaranteed and respected by 02bet.

Minimal & Necessary Data Collection

02bet collects only the data strictly necessary to provide its services — nothing beyond what is needed to identify you and process your transactions.

Data Protection Officer

02bet has a dedicated Data Protection Officer (DPO) responsible for ensuring LGPD compliance and responding to data subject requests.

1Personal Data Controller

The controller responsible for processing the personal data collected through the platform 02bet (https://02bet.best) is the 02bet platform itself, operating exclusively for users located in Brazil. For the purposes of this Privacy Policy, "controller" refers to the entity that determines the purposes and means of processing personal data, as defined by the LGPD.

For questions, requests, or to exercise rights related to this policy, users may contact our Data Protection Officer (DPO) directly through the channels listed in Section 12 of this document. All communications are responded to within the timeframes established by Law No. 13,709/2018.

Applicability: This Privacy Policy applies to all services offered by 02bet: Sports Betting, Live Casino, slots, progressive jackpot, Poker, and crash games, as well as all interactions carried out through the platform's website and mobile app.

2What Data We Collect

A 02bet collects personal data at different points during your interaction with the platform. Below are the categories of data collected and their respective sources:

Data provided directly by you:

  • Full name, CPF, date of birth, and gender;
  • Full address (street, neighborhood, city, state, ZIP code);
  • Email address and mobile phone number;
  • Banking details required to process withdrawals via Pix, TED, or other methods — such as Pix key, branch, and checking or savings account number, always belonging to the account holder;
  • Identity documents (RG, CNH, or passport) when requested for KYC verification;
  • Proof of address when required for address verification.

Data collected automatically during platform use:

  • IP address and approximate geolocation;
  • Browser type and version, operating system, and device used;
  • Browsing history within the platform (pages visited, session duration);
  • Full history of bets, deposits, withdrawals, and promotional activity;
  • Gaming behavior data (frequency, amounts, access times);
  • Data from cookies and similar technologies as described in Section 6.

3Purposes of Data Processing

A 02bet processes your personal data solely for the purposes listed below. No data is collected without a legitimate and declared purpose:

  • Registration and identity verification: confirm your identity, verify that you are of legal age, and fulfill KYC (Know Your Customer) and anti-money laundering obligations;
  • Service delivery: process sports bets, casino games, and deposit and withdrawal transactions via Pix, bank slip, credit/debit card, PicPay, Mercado Pago, or TED;
  • Security and anti-fraud: identify and prevent suspicious activity, platform misuse, poker collusion, and abusive bonus redemption;
  • Responsible gambling: monitor gameplay behavior patterns to identify signs of problem gambling and offer personalized control tools;
  • Communication: send transaction confirmations, security alerts, and promotional notifications you have opted in to receive;
  • Compliance with legal obligations: comply with requirements from Brazilian regulatory, tax, and judicial authorities;
  • Service improvement: analyze usage data in aggregate, anonymized form to improve the platform, fix bugs, and develop new features.

A 02bet does not use your data for third-party targeted advertising and does not share it with external ad platforms. Marketing communications from 02bet itself are only sent when you have opted in, and you can unsubscribe at any time.

5Third-Party Data Sharing

A 02bet may share personal data with third parties only in the situations described below, and always with the appropriate contractual and legal protections in place:

  • Payment providers: financial institutions and payment processors (such as the Central Bank's Pix network, card operators, and partner banks including Nubank, Itaú, Bradesco, and Banco do Brasil) to facilitate deposits and withdrawals;
  • Game providers: slots, Live Casino, and Poker providers (such as Pragmatic Play, NetEnt, Microgaming, and Evolution Gaming) receive anonymized session identifiers required for gameplay. These providers do not have access to your CPF or banking details;
  • Technology service providers: cloud infrastructure providers, security analysis, and fraud prevention partners operating under confidentiality agreements and in compliance with the LGPD;
  • Government authorities: when required by law, court order, or request from a competent Brazilian regulatory authority.

A 02bet never sells, rents, or transfers your personal data to advertising companies, data brokers, or any third party for commercial purposes unrelated to the provision of our services. Any partner that receives data from 02bet is contractually required to handle it with the same level of protection demanded by the LGPD.

6Cookies & Tracking Technologies

The platform 02bet uses cookies and similar technologies to enhance the browsing experience, ensure session security, and understand how users interact with its services. The platform uses several types of cookies:

  • Essential cookies: required for the platform's basic operation, such as maintaining authenticated sessions and language preferences. These cannot be disabled without affecting your ability to use the services;
  • Security cookies: used to detect fraud attempts, unauthorized access, and suspicious behavior in real time;
  • Performance cookies: collect aggregated and anonymized data on how pages are accessed to help identify errors and improve platform performance;
  • Preference cookies: store your personal platform settings, such as responsible gambling limits and notification preferences;
  • Analytical cookies: used, based on your consent, to understand usage patterns and improve future 02bet features.

You can manage your cookie preferences in your browser settings. Disabling non-essential cookies does not affect your ability to bet or play on the 02bet, but it may affect some personalization features on the platform.

7Data Retention & Deletion

A 02bet retains your personal data for as long as necessary to fulfill the purposes described in this policy. Retention periods vary according to the type of data and associated obligation:

  • Registration and identity data: kept for the duration of the active account and for up to 5 years after closure, to meet legal and tax obligations;
  • Financial transaction history: retained for a minimum of 5 years as required by the Central Bank and Brazilian tax legislation;
  • Betting and game history: retained for up to 3 years for audit, dispute resolution, and responsible gambling purposes;
  • Support communication data: stored for up to 2 years for reference in future interactions and complaint resolution;
  • Self-exclusion data: self-exclusion records are kept permanently to prevent excluded accounts from being re-created with the same details.

Once retention periods have expired, data is securely deleted or irreversibly anonymized, making it impossible to link back to a specific individual. Requests for early deletion are reviewed on a case-by-case basis, taking into account any legal obligations that may prevent immediate deletion.

8Data Security

Protecting user information is a core technical and operational priority of 02bet. The security measures in place include:

  • 256-bit SSL Encryption: all communication between your device and 02bet's servers is encrypted using the TLS 1.3 standard, the same used by Brazil's leading digital banks;
  • Secure password storage: user passwords are never stored in plain text – we use salted hashing algorithms (bcrypt) that make it impossible to recover the original password even if the database is compromised;
  • Two-factor authentication (2FA): available to all users in account settings, adding an extra layer of protection against unauthorized access;
  • Continuous monitoring: automated systems monitor suspicious activity 24 hours a day, with real-time alerts sent to the security team;
  • Internal access control: only 02bet employees who need data to perform their duties have access to it, and all access is logged and auditable;
  • Periodic security testing: the platform undergoes penetration testing and security audits conducted by independent specialized firms.

In the event of a security incident that may affect your data, the 02bet will notify the National Data Protection Authority (ANPD) and affected users within the timeframes established by the LGPD, with clear information about what occurred and the steps taken to mitigate the impact.

9Your Rights as a Data Subject

The LGPD grants a range of rights to personal data subjects. The 02bet respects all of these rights and provides accessible channels so you can exercise them at any time:

Your 8 Data Rights at 02bet

Guaranteed by the LGPD and fully respected by 02bet. Exercise any of them via live chat or email.

Access

Request a complete copy of all your personal data stored by 02bet.

Correction

Request the correction of incomplete, inaccurate, or outdated information in your account.

Deletion

Request the deletion of your data when there is no legal obligation to retain it.

Portability

Receive your data in a structured format for transfer to another service.

Information

Find out which entities 02bet has shared your data with and for what purpose.

Revocation

Revoke consents previously given for specific data processing activities.

Restriction

Request the temporary restriction of unnecessary or excessive processing.

Complaint

File a complaint with the ANPD if you believe your rights have been violated.

To exercise any of these rights, reach us via 24h live chat or by email at privacidade@02bet.best. We respond within the timeframes required by the LGPD.

Summary: Data, Purpose, and Retention Period

Data Category Primary Purpose Legal Basis Retention
Full name, CPF, date of birth Identity Verification & KYC Legal obligation 5 years post-closure
Email and mobile number Communication and security Contract performance Account lifetime + 2 years
Banking details (Pix, account) Payment processing Contract performance 5 years (tax obligation)
Betting history Audit and responsible gambling Legitimate interest 3 years
IP and access data Security & anti-fraud Legitimate interest 1 year
Gaming behavior data Responsible gambling Legitimate interest 3 years
Marketing preferences Optional communications Consent Until revoked

10Minors

The services of 02bet are intended exclusively for individuals aged 18 and over. The platform does not intentionally collect personal data from minors. Registration requires a CPF and date of birth, which are verified against Receita Federal databases to confirm legal age.

If we identify that data belonging to a user under 18 was collected by mistake or through the use of false information, the account will be immediately closed, the data will be deleted, and any balance resulting from bets will be cancelled. If you suspect that a minor has created an account using your details, contact 02bet support immediately 02bet via live chat.

11Changes to This Privacy Policy

A 02bet may update this Privacy Policy periodically to reflect changes in its services, applicable legislation, or data processing practices. Whenever relevant changes affecting user rights are made, you will be notified by email at least 15 days in advance.

Minor updates, such as text corrections or clarifications that do not change the scope of data processing, may be implemented without prior notice but will always be reflected in the last updated date shown at the top of this document. We recommend reviewing this policy periodically to stay informed.

Continued use of the platform 02bet after the effective date of any change constitutes acceptance of the updated version of this policy. If you do not agree with the changes, you may request account closure and withdrawal of your available balance before the changes take effect.

12Contact, DPO & Privacy Channel

To exercise your rights as a data subject, ask questions about this Privacy Policy, or report any concern related to the processing of your personal data, please contact the 02bet through the channels below:

  • Live chat: available 24 hours directly on the 02bet platform — the fastest channel for urgent requests;
  • Privacy email: privacidade@02bet.best (response time: up to 15 business days as required by the LGPD);
  • General support email: suporte@02bet.best.

The Data Protection Officer (DPO) of 02bet is the primary point of contact for all LGPD-related matters and can be reached at the email addresses listed above. All requests received are logged, reviewed, and responded to within the timeframes required by law.

If you believe your rights have not been adequately addressed after contacting 02bet, you have the right to file a complaint directly with the National Data Protection Authority (ANPD), the federal body responsible for overseeing LGPD compliance in Brazil.

This Privacy Policy was reviewed and updated in June 2026 and reflects 02bet's current data processing practices. To access previous versions, please contact our DPO.

Privacy Questions at 02bet

Straightforward answers to the most common questions about how 02bet handles your personal data.

No. 02bet never sells, rents, or transfers your personal data to advertising companies, data brokers, or any commercial third party not directly involved in providing the platform's services. The only partners that receive data are payment processors (to enable Pix, boleto, and transactions via Nubank, Itaú, Bradesco, and Banco do Brasil) and certified game providers, which receive anonymized session identifiers. All partners are contractually required to follow the same LGPD data protection standards.

To request the deletion of your data, contact us via 24-hour live chat or send an email to privacidade@02bet.best with the subject line "Data Deletion Request". Our team will review your request and respond within 15 business days. Please note that data tied to legal obligations (such as financial transaction history required by the Receita Federal for 5 years) cannot be immediately deleted, but 02bet will inform you which data can be removed at that time and which must be temporarily retained by law.

Yes, 02bet collects gameplay behavior data (betting frequency, amounts, times, and usage patterns) for two main purposes: security (to detect bots, poker collusion, and other forms of fraud) and responsible gambling (to identify patterns that may indicate problematic behavior and offer players personalized control tools). This data is never shared with third parties for advertising purposes. It is used exclusively to protect you and ensure the integrity of the platform.

Yes, this is the right of access guaranteed under art. 18 of the LGPD. To submit a request, contact us via live chat or by email at privacidade@02bet.best with the subject line "Data Access Request". 02bet will provide a complete report of all stored personal data in a readable format (PDF or structured file). Responses are delivered within 15 business days. To protect your privacy, additional identity verification may be required before the report is made available.

After account closure, 02bet retains data for as long as required by law (financial history for 5 years, betting history for 3 years) to meet legal and tax obligations. Data not subject to retention obligations is securely deleted within 90 days of account closure. If you want to know exactly which data is retained and for how long after your specific account is closed, please contact our DPO at privacidade@02bet.best.

Your privacy is protected. Time to play with peace of mind.

02bet takes care of your data with the same attention you bring to your bets. Create your account, deposit from R$ 10.00 via Pix, and enjoy a 100% bonus up to R$ 500.00 on a platform you can trust.

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